Refund Policy

This policy sits beside your legal rights as a consumer and never reduces them.

A new plan: 14 days

If a plan you bought isn’t for you, tell us within 14 days of buying it and you get the full price back, with no reason needed. After a free trial the 14 days run from the first charge. This is also how your right to withdraw works (Terms, section 5). Write to wiktor@hablalo.io from your account’s address, and we ask Polar, the seller, to pay the refund.

Renewals

A plan renews automatically, at the price you bought it for, until you cancel. If a renewal charge surprised you, write within 14 days of it and we arrange a refund of that renewal. This one is our own offer, so we may decline it when someone repeatedly renews and asks for the money back. A change of plan and the first renewal at a new price are not part of that offer: each has its own 14 days in which you can withdraw (Terms, section 5), and we cannot refuse that. To stop future renewals, cancel on the Subscription page before the next billing date; the plan runs to the end of the period you paid for.

Free trials

Cancel during a free trial and nothing is charged, so there is nothing to refund. You are charged only if the trial turns into a paid plan because it was not cancelled before it ended.

How refunds are paid

Polar, the seller, pays refunds back to the payment method you used. A refund usually arrives within 5 to 10 business days, depending on your bank or card provider, and never later than 14 days after you withdrew from a new plan.

Contact

wiktor@hablalo.io, telephone +34 685 231 729, or by post to Wiktor Piotr Pawlikowski, Calle Martínez Maldonado 11, 3A, 29007 Málaga, Spain.